Terms & Conditions

We do not sell products on this website. All purchases are made only at KLM Fashion Mall stores, and offers shown online can change or may not be available at every store.

1Purpose of this website

• This website is an information and brand website. It shows our collections, store locations, offers and promotions for reference only.
• No products are sold on this website. All purchases are made only at KLM Fashion Mall stores. Nothing on this website is an offer to sell or a contract of sale.
• Any price, discount or offer shown online becomes binding only when it is confirmed at the billing counter in our store at the time of purchase.

2Offers and promotions

• All offers, discounts, sales, schemes and promotions are valid only for the period, products and stores stated, and only while stocks last.
• We may change, extend, withdraw or cancel any offer at any time, without prior notice and without giving a reason.
• An offer shown on the website, WhatsApp, social media or in an advertisement may not be available at every store. Please confirm with your nearest store before visiting.
• Offers cannot be combined with any other offer, scheme, discount or voucher unless clearly stated.
• Offers apply only to selected products. Products already on discount, new arrivals or specific brands and categories may be excluded.
• Offers have no cash value and cannot be exchanged for cash, transferred or refunded. “Free shopping”, gift vouchers and coupons are valid only for the period, minimum bill value, products and stores stated on them or in store, and cannot be used together with other offers unless stated.
• Minimum purchase amounts, bill values and other offer conditions are as decided by store management at the time of purchase.
• In case of any dispute about an offer, the decision of KLM Fashion Mall management will be final.

3Products, prices and availability

• Products, designs and colours shown on this website are for display and reference only. They may not be available in all sizes, colours or stores, or may be sold out.
• Actual colours, fabric and finish may look different from the images because of lighting, photography and screen settings.
• Prices shown, if any, are indicative. The final price is the price at the store billing counter on the day of purchase, including applicable taxes.
• If any price, product detail or offer on the website is shown incorrectly by mistake, the price and terms at the store will apply.

4Accuracy of information

We try to keep all information on this website correct and up to date, but we do not guarantee that all content, including store timings, addresses, offers and product details, is complete, current or free of errors. Information may change without notice. Please contact the store to confirm before visiting.

5WhatsApp and chat services

• When you message us on WhatsApp or our chatbot, you agree to receive replies and, if you opt in, offers, new arrival and event updates.
• Replies from our chatbot are automated and for general information only. They do not confirm stock, price or offer availability.
• You can stop promotional messages at any time by replying “STOP”.

6Store purchases

All purchases, payments, exchanges and returns are handled at our stores and are subject to the exchange and return policy displayed at that store and printed on your bill.

7Use of this website

You agree not to misuse this website or our chat services, including by copying content for commercial use, sending false or abusive messages, attempting unauthorised access, or interfering with their operation.

8Intellectual property

The KLM Fashion Mall name, logo, photographs, videos, designs and all other content on this website and our social media pages belong to us or our licensors. You may not copy, reproduce, edit or use them without our written permission.

9Third-party links

This website may link to third-party websites such as Google Maps, Facebook, Instagram or YouTube. We are not responsible for their content, services or privacy practices.

10Limitation of liability

This website and our chat services are provided “as is” for information only. To the extent permitted by law, KLM Fashion Mall is not liable for any loss, inconvenience or expense, including travel to a store, caused by reliance on information, offers or prices shown on this website, in advertisements or in chat replies.

11Privacy

Your use of this website and our chat services is also governed by our Privacy Policy.

12Changes to these terms

We may change these terms at any time. The updated version will be posted on this page with a new “Last updated” date, and continued use of the website means you accept the changes.

13Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

14Contact us